Terms and Conditions
- Part 1: Website and Online Booking Terms and Conditions
- Part 2: In-Store Beauty Services Terms and Conditions
- Privacy Notice
- Cancellation Policy
Part 1: Website and Online Booking Terms and Conditions
1. Booking Process
1.1 Scope of Booking
Bookings made through this website are solely for scheduling beauty treatments to be provided in-store at Velu Beauty. No services are confirmed until the appointment is attended in person.
1.2 No Online Payments
This website does not process any payments. All payments for services are made directly in-store after the treatment is completed.
1.3 Booking Confirmation
Once a booking is made, a confirmation will be sent to the contact details you provide (email and/or SMS). Please check your details carefully when booking, as Velu Beanty is not responsible for missed communications due to incorrect information.
1.4 Accuracy of Information
You agree to provide complete and accurate personal information during the booking process. This includes your name, contact number, and any other information necessary to manage your appointment effectively.
1.5 Changes, Cancellations, and No-Shows
You are responsible for notifying Velu Beauty of any appointment changes or cancellations as early as possible. We request at least 24 hours’ notice for cancellations or rescheduling. Failure to provide timely notice or failing to attend the appointment may affect your ability to book future services.
1.6 Booking Eligibility
By making a booking, you confirm that you meet any age or health requirements applicable to the requested service, as detailed in the in-store service terms.
1.7 Limitations of the Booking System
While Velu Beauty strives to maintain an accurate and functional booking system, we do not guarantee real-time availability or error-free performance. Any booking errors will be addressed promptly, but Velu Beauty is not liable for issues caused by system errors.
2. Use of Website
2.1 Acceptable Use
You agree to use this website lawfully and responsibly. You must not engage in any conduct that could damage, disable, or impair the website’s functionality, or interfere with other users’ access.
2.2 Prohibited Actions
You must not attempt to access areas of the website not intended for public use, upload harmful content, or use automated systems to disrupt the booking process.
2.3 Access Restrictions
Velu Beauty reserves the right to restrict or terminate your access to the website if you violate these terms or engage in misuse.
3. Data Privacy and Use
3.1 Data Collected
Minimal personal information is collected during the booking process, including your name, contact details, and service preferences. This data is used solely to manage and communicate regarding your appointment.
3.2 Data Storage and Security
Your personal data is stored securely in compliance with applicable data protection laws. Velu Beauty does not require account registration or retain payment information online.
3.3 Data Sharing
Your information will not be shared with third parties except where necessary to fulfill your booking (e.g., service providers or regulatory requirements) or with your consent.
3.4 Your Rights
You have the right to request access to, correction, or deletion of your personal data. For any privacy-related inquiries, please contact Velu Beauty directly at:
- Email: info@velu-beauty.com
- Phone: +1xxxxxxxxxx
4. Website Availability and Liability
4.1 No Guarantee of Uninterrupted Access
While Velu Beauty aims to keep the website operational 24/7, we do not guarantee continuous availability or that it will be free from errors or viruses.
4.2 Limitation of Liability
Velu Beauty is not liable for any loss or damage arising from your use of the website, including but not limited to booking errors, missed appointments, or data loss.
4.3 External Links
Any links to third-party websites are provided for convenience only. Velu Beauty is not responsible for the content or practices of these external sites.
5. Intellectual Property
5.1 Ownership
All content on this website, including text, graphics, logos, images, and software, is owned or licensed by Velu Beauty and protected by intellectual property laws.
5.2 Restrictions
You may not reproduce, distribute, modify, or use any content from this website without prior written permission from Velu Beauty.
6. Changes to Website and Terms
6.1 Right to Update
Velu Beauty reserves the right to modify or update the website content and these Terms and Conditions at any time without prior notice.
6.2 Acceptance of Changes
Your continued use of the website after changes are posted constitutes your acceptance of the updated terms.
Part 2: In-Store Beauty Services Terms and Conditions
(Walk-in and Appointment Services)
1. Management Discretion
Management reserves the right to offer replacement services at its sole discretion in the case of any dissatisfaction.
2. Complaints Policy
All complaints must be submitted directly to management by 7:00 PM on the day of service. Supporting photographic evidence must be provided for any claims related to treatment outcomes.
3. Photography and Privacy
In accordance with GDPR guidelines, customers must seek permission before taking any photographs within the premises. This protects your privacy, as well as that of our staff and other clients.
4. Appointment Timing
Please arrive on time for your appointment or walk-in service. Late arrivals may result in reduced treatment time or rescheduling at the discretion of staff.
5. Patch Tests and Allergies
Patch tests are required for certain treatments. It is your responsibility to inform staff of any allergies, medical conditions, or previous adverse reactions to beauty treatments.
6. Medical Disclosure
It is the customer’s responsibility to disclose any medical conditions (e.g., pregnancy, skin conditions, eye infections, recent surgeries, cosmetic procedures or medication use) that may affect treatment safety or results. Failure to do so may increase the risk of complications, for which Velu Beauty will not be held liable.
7. Minor Accidents and Liability
Customers understand the risks associated with their chosen treatments and release Velu Beauty and its staff from liability for minor accidents and expected reactions.
8. Children in the Salon
For safety reasons, children under the age of 12 must always be supervised and are not permitted in treatment areas.
9. Treatment for Under 16
We do not treat children under the age of 16 unless they are accompanied by a parent or guardian.
10. Refunds
Refunds are not guaranteed. Management will review requests on a case-by-case basis, but refunds are not issued for completed services.
Privacy Notice
Information We Collect
When you make a booking, we collect only the personal information necessary to manage your appointment, including your name, contact details (email and phone number), and service preferences.
How We Use Your Information
Your information is used solely to communicate with you about your booking, manage appointments, and provide our services. We do not use your data for marketing unless you explicitly consent.
Data Security
We take appropriate measures to protect your personal data from unauthorized access, alteration, or disclosure. Your data is stored securely and handled in compliance with data protection laws.
Sharing Your Information
We do not share your personal information with third parties except where necessary to deliver your service (for example, with our staff) or if legally required.
Your Rights
You have the right to access, correct, or request deletion of your personal data. To exercise these rights, please contact us at:
- Email: info@velu-beauty.com
- Phone: +1xxxxxxxxxx
Cookies and Tracking
Our website uses minimal cookies solely to ensure proper functioning of the booking system. We do not use tracking cookies for advertising.
Cancellation Policy
Notice Period
Please provide at least 24 hours’ notice if you need to cancel or reschedule your appointment.
Late Cancellations and No-Shows
Cancellations made less than 24 hours before the appointment or failure to attend may affect your ability to make future bookings.
How to Cancel or Reschedule
You can cancel or reschedule by contacting us via:
- Email: info@velu-beauty.com
- Phone: +1xxxxxxxxxx
Refunds
No payments are taken online; refunds are not applicable. For in-store payments, refunds for completed services are not guaranteed and are handled on a case-by-case basis.