REFUND POLICY

Our Refund & Return Policy is designed to ensure fair and transparent treatment of all our customers. Management reserves the right to offer replacement services where appropriate.

Service Complaints

Unless explicitly stated otherwise, any complaints regarding the services listed below must be registered with management on the same day the service is provided, along with photographic proof taken before and after the service. For services that require a patch test, customers may choose to decline the test. However, if a customer declines the recommended patch test, we will not be able to entertain complaints or claims relating to any skin reaction resulting from the service.

Non-Returnable Items

The following items are not eligible for return or refund:

• Gift vouchers
• Certain health and personal care items

To complete a return, you must provide a receipt or other valid proof of purchase. Please do not send your purchase back to the manufacturer.

Refunds

Once your returned item has been received and inspected, we will send you an email confirming receipt. We will also notify you whether your refund has been approved or rejected. If your refund is approved, it will be processed and the amount will be automatically credited to your original method of payment or credit card within the applicable processing period.

Late or Missing Refunds

If you have not received your refund, please follow these steps:

1. Check your bank account again.
2. Contact your credit card company, as it may take some time for the refund to be officially posted.
3. Contact your bank, as additional processing time may be required.

If you have completed these steps and still have not received your refund, please contact us at info@velu-beauty.com.

Sale Items

Only regularly priced items are eligible for a refund. Sale items cannot be refunded.

Exchanges

We only replace items that are defective or damaged. If you need to exchange a defective or damaged item for the same item, please email us at info@velu-beauty.com and return the item to the branch where you made your purchase.

Gifts

If an item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of the returned item. Once the returned item has been received, a gift certificate will be issued to you. If the item was not marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give to you later, the refund will be issued to the gift giver. The gift giver will therefore be notified of the return.

Shipping Returns

To return a product, please send it to the branch where you made your purchase. You are responsible for the shipping costs associated with returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on your location, the time required for an exchanged product to reach you may vary. For higher-value returns, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Need Help?

If you have any questions regarding our Refund & Return Policy, please contact us at info@velu-beauty.com. Branch Address: Please visit our Contact Us page for the address of the branch where you made your purchase.